1. Information We Collect

When you interact with our website or services, we may collect:

• Personal Information: Name, email address, phone number, billing details, and booking information.
• Baby Information: Age and any relevant health notes provided during booking.
• Technical Data: IP address, browser type, device information, and cookies.
• Communication Data: Messages or inquiries sent via our contact forms or email.

2. How We Use Your Information

We use your information to:

• Process and confirm bookings.
• Provide services (including session scheduling and photography).
• Communicate with you about your booking or our services.
• Improve our website and customer experience.
• Comply with legal obligations.

3. Sharing of Information

We do not sell or rent your personal data. We may share information only with:

• Service Providers: Payment processors, IT support, or photography partners assisting in delivering our services.
• Legal Authorities: If required by law or to protect our rights and safety.

4. Data Retention

We retain personal data only as long as necessary to provide our services and comply with legal obligations. Booking and payment records are stored for accounting and compliance purposes.

5. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction.

6. Cookies

Our website may use cookies to enhance user experience. You can disable cookies in your browser settings, though some features may not function properly.

7. Analytics

We use Umami, a privacy-focused analytics tool, to understand how visitors interact with our website. Umami is designed with privacy in mind and:

• Does not use cookies to track visitors.
• Does not collect any personal data or personally identifiable information.
• Does not track visitors across websites.
• Complies with GDPR, CCPA, and other privacy regulations.
• All data is anonymised and aggregated.

The analytics data we collect includes general information such as page views, referral sources, browser type, device type, and country of origin. This helps us improve our website and services without compromising your privacy.

8. Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate information.
• Request deletion of your data (subject to legal obligations).
• Object to certain processing activities.
• Withdraw consent where applicable.

To exercise these rights, please contact us at: hello@littlelotusbabyspa.com

9. Children's Privacy

Our website and services are directed to parents/guardians. We do not knowingly collect personal data directly from children. All information provided must be submitted by a parent or legal guardian.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact: